28 Aug 2025

AI agents

AI agents are redefining how banks operate by acting as autonomous systems capable of executing complex, multi-step tasks with minimal supervision. From automating fraud detection and loan processing to delivering personalised financial advice, these digital workers increase operational efficiency, cut costs, and improve accuracy. With the ability to learn and adapt, AI agents function around the clock, scaling services without compromising compliance or privacy. Global banks such as JPMorgan Chase and Morgan Stanley, alongside fintech innovators, are leading the charge in deploying and investing in these intelligent systems. The growing momentum is supported by a surge in capital from major investors, signaling that agentic AI is not just a trend, but a strategic transformation in financial services.

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